Branch Hours & Contact Information

Western Division follows the executive order to wear masks only when social distancing is not able to be maintained. For safety of our staff and members, we have configured our branches to facilitate social distancing and have installed shields at the teller line and member service desks along with regular sanitation procedures.

When conducting business with our organization, we do respect every member’s comfort level and have made available a variety of no-contact services for your convenience.  We appreciate your business and would be happy to discuss options that are the best fit for you.  Please let us know how we can assist you further.

 

Williamsville Branch Hours

Monday – Wednesday 9:00 – 4:00

Thursday & Friday 9:00 – 5:00

 

Dunkirk Branch Hours

Monday – Wednesday 9:00 – 1:00 and 2:00 – 4:00

Thursday & Friday 9:00 – 1:00 and 2:00 – 5:00

 

Branch Locations When entering our branch locations, in our vestibules, before fully entering the branch lobby, we have provided desks equipped with information and materials to transact your business through our Night Drop Box.

Night Drop Box(s) are available 24/7 at all branches, located near the front entrance.  If you do not feel comfortable coming into the branch during business hours or it is after hours, simply place your deposit or paperwork in our secure Night Drop Box.  We check these boxes and will post your transactions periodically throughout the business day. You can confirm your transaction through Online Banking or Telephone Banking as your receipt.

Call or Text Us at (716) 632-9328 before visiting a branch location.  We most likely will have a more convenient alternative for you.

Email Us with any questions at memberservice@westerndivision.org

ESign if you need an account opened, a form completed or your loan documents signed, we can do everything by secure email.

Loan Applications – Call (716) 632-9328 to apply by phone or Apply Now.

Mortgage Applications – Call (716) 632-9328 for information or Apply Now.

 

Self Service Banking Options

Online Banking and Telephone Banking and our Mobile App provides you access to account information, transfer money and more.  If you are a first-time user, please call or text (716) 632-9328 or contact us for activation or use our First Time User option.

Mobile App is everything that is Online Banking along with Remote Deposit, Loan Payments, Debit and Credit Card Locks and Alerts.

Make a Payment, Deposit or Transfer within your accounts at Western Division or from another financial institution.

Make a Withdrawal, Get Cash or Transfer Funds – check out all your options.

Get Cash from one of our 55,000 No Surcharge Allpoint ATMs (850 right here in WNY) or have a check mailed to you through Online Banking, Telephone Banking or call or text (716) 632-9328.   Check out all of your withdrawal and get cash options.

 

Helpful Information

Transactions – We will continue to post transactions as usual: Direct deposit; recurring payments and debits/credits.

Stimulus Checks – If you have any questions or would like to check the status of your payment, call (800) 829-1040 or Get My Payment.

Your Money is Safe – Rest assured we are federally insured by the National Credit Union Association (NCUA).  All deposits are insured up to at least $250,000 per individual depositor.

We Care – For members facing potential hardships, please refer to our Skip-A-Pay or Financial Relief Application.

Beware of Scams – Beware of all scams as cybercriminals will be active during this time of uncertainty.  Western Division will never contact you to provide or verify your personal or financial information. Click here for recent scams and warnings.

Covid-19 – For the most up-to-date information, visit the Centers for Disease Control and Prevention and the World Health Organization.