Bill Pay Service – effective November 5th

To enhance your Bill Pay service, Western Division is in the process of converting to a new Bill Pay Processor provide a more intuitive and user-friendly experience.  Please read the information below regarding important Bill Pay functionality during the conversion process.  Our new system includes features that make this valuable tool even better, including:

  • Full integration within ItsMe247 Online Banking: Desktop; Phone and Tablet
  • Ability to configure email alerts
  • Reminders if balance isn’t sufficient to pay bills
  • Bill Pay will now be FREE of CHARGE with unlimited transactions

This upgrade will not affect your access to ItsMe247 Online Banking, but it will just have a short conversion time in which will access to the Bill Pay service will be limited. 

IMPORTANT DATES

November 5, 2021 Bill Pay will be unavailable starting at 9:00 a.m. EST.

November 15, 2021 the new Bill Pay will be available at approximately 9:00 a.m. EST.

 

HOW DO I ACCESS THE NEW BILL PAY?

The same way you do now. After conversion – Login to ItsMe247 Online Banking – accept the User Agreement – navigate to Bill Pay by:

  • Pay & Transfer Tab (top of Home page in menu bar): Bill Pay.
  • Checking Account – click on the (…) then choose Bill Pay.
  • Your Favorite Features (bottom of Home Page): Bill Pay.
  • Mobile App: Click on Accounts, Pay & Transfer, Pay Bills.

 

WILL ‘PAYEE’ INFORMATION TRANSFER TO THE NEW SYSTEM? 

YES!  Current payees and payee information will be transferred over to the new Bill Pay system.

Please note that while we anticipate all payee information to automatically convert to our new Bill Pay system, it is possible some might not migrate due to missing or incomplete information.

If we identify any payees or scheduled payments that may be effected pertaining to your Bill Pay, we will contact you directly.  You will receive this information by mail the week of November 1st. 

DOCUMENT BEFORE NOVEMBER 5th

If you wish to document your current payees before the conversion to have a list to compare and review after the conversion is complete:

  • Login to Online Banking and open Bill Pay
  • Go on “Full-featured Bill Pay”
  • Print page (if you would like Payee’s information click on the Payee)

 

WILL ‘PAYMENT’ INFORMATION TRANSFER TO THE NEW SYSTEM?

YES!  All scheduled Bill Pay payments set to pay during our conversion time of November 5th through November 12th will be sent and delivered as originally scheduled.

All of your One-Time and Recurring Payments scheduled for after November 12th will be transferred over to the new Bill Pay system.

 

WILL PAYMENTS PROCESS DIFFERENTLY?

IMPORTANT CHANGE: You will no longer select the ‘deliver by’ date when scheduling payments. The new system will ask you what day you want to ‘send’ your payment.

Example: Pick the day that you want your payment to be processed. You will notice that the system will display the estimated delivery date as it will determine the amount of time needed to complete your request whether it be Electronic Payment or Paper Check.

Note:  For payments sent by Paper Check, you will see the check clear your account under a 6000 series (previously 5000 series).

 

WHERE IS MY PAYMENT HISTORY?

Your payment history will carry over to the new Bill Pay system.

 

WHERE IS MY EBILL STATEMENTS?

Your electronic statements (eBills) will carry over to the new Bill Pay system.

 

HOW WILL I RECEIVE BILL PAY NOTIFICATIONS?

Email Notification: You will receive an email notification from the Bill Pay system. The communication will be sent by our noreply@billpaycustomerservice.com. We encourage you add this email address to your address book to ensure that it is correctly delivered to your inbox.


Online Banking Notification: 
ItsMe247 will display the same communication within the Bill Pay Message Center.

 

BILL PAY KEY TERMS

Electronic Payment: Merchant allows payments to be processed electronically. (Processing Time: 1-2 Business Days)

Paper Check Payee: Merchant will receive a physical check in the mail delivered by the United States Postal System (USPS). (Processing Time: 7 Business Days)

Managed Payee: The Bill Pay Vendor and the payee have established a relationship to deliver payments on behalf of the member. The payment address is not displayed to member because the information is considered proprietary information to the vendor.

Recurring Payments: User-defined request for automatic payments for a specific payee. The member will define the payment amount, frequency, start date, and end date.

eBill: Payment (bill) information will display within your Bill Pay Dashboard. This information will provide you with the important items such as Payment Date, Amount Due, and Available Balance (if applicable).