Document Actions
Account Access
Q: How can I access my account information without visiting a branch location?
A: 24 hour access is available to make transfers, check your account balances or to pay your bills through Internet Banking or Telephone Banking at (716 or 800) 632-9328.
Q: How do I make a deposit to my credit union accounts?
A: There are four convenient ways to make deposits:
Wegman's ATM locations (with the use of your Check Card)
Branch Locations (after-hour drop boxes available)
Mail to: Western Division FCU, 6750 Main Street, Williamsville, NY 14221
Q: How can I make a withdrawal from my credit union accounts?
A: There are four convenient ways to make withdrawals:
No Surcharge ATMs - 850 locations in WNY & 25,000 nationwide (with the use of your Check Card)
'Cash Back Option' with your Check Card.
'Check by Mail' through Internet Banking or Telephone Banking (716 or 800) 632-9328.
Q: How much does Internet Banking cost me?
A: Internet Banking is a FREE service provided to all members of Western Division FCU. If you are a first time user, please contact a Member Service Representative at (716 or 800) 632-9328 for authorization.
Q: I am a first time user to Internet Banking and I don't have a password, what should I do?
A: For security purposes, prior to the first time you sign on we need to set you up for Internet Banking. Stop by a branch location, call us at (716 or 800) 632-9328 during business hours or contact a Member Service Representative.
Q: When using Internet Banking I was asked for my Credit Union ID number?
A: The Internet Banking Credit Union ID number is 055.
Q: How do I change my address?
A: Use Internet Banking to change your address or contact a Member Service Representative at (716 or 800) 632-9328.
Q: What is an E-Statement?
A: E-Statement is an electronic version of your statement and images. You will receive a notice via your email address letting you know that that current statement is available. You can view or print your statement right from your computer as well as view over one year's worth of statements.
Q: Will I continue to receive my paper statement in the mail?
A: As soon as you sign up for E-Statements, you will receive the next paper statement via U.S. mail as well as receiving an email notification of your E-Statement. After that you will no longer receive a paper statement.
Q: Is there a charge for E-Statements?
A: E-Statements are FREE to all members.
Q: When will I receive my E-Statement?
A: You will receive an email notification that your E-Statement is ready normally the third business day of every month. (You may receive your statement information either monthly or quarterly depending upon the activity in your account.)
Q: Is my E-Statement information secure?
A: Western Division has chosen to notify you via email that your statement is ready and where to go to retrieve it (via Internet Banking). There your E-Statement will be available through our secure server.
Q: Do I have to be an Internet Banking user to retrieve E-Statements?
A: Yes. Once you have established your Internet Banking relationship (a FREE service), after you sign on to Internet Banking, simply click on the "E-Statements" logo at the top of the page.
Q: How do I sign up for E-Statements?
A: If you are not currently using Internet Banking (a FREE service), for security purposes you must contact a Member Service Representative by calling (716 or 800) 632-9328 or stopping by a branch location to be activated.
If you currently use Internet Banking, simply sign-on to Internet Banking and click the "E-Statements" logo at the top of the page.
